CRM

Business processes can be managed by automated workflow management tools. Processes can be defined and automated actions created to alert coworkers or managers, request approvals, or initiate further processes. Workflow functionality can be implemented with document management and collaborative applications (including service-oriented Web 2.0 applications) to improve productivity and manage business processes more effectively.

Graphical mapping of processes can be integrated within the architecture. Communications enablement of the solution adds a further productivity dimension.