Instant Messaging

Instant messaging (IM) provides a quick and easy method for engaging with others in multi-party communication – on a one-to-one, one-to-many or many-to-many basis… irrespective of the location of the participants.

Valuable time is lost in the vacuum created while waiting for a response to an email or voicemail. With instant messaging the interaction is as instant as a voice call and much less intrusive. Coupled with presence management it becomes a powerful tool and can be escalated to voice and video calls including conferencing.

Industry experts Gartner predict that secure, enterprise grade instant messaging will become the de facto tool for communication by 2011. It is already a de facto communication method of choice with the newest generation of employee. Instant messaging usage in the workplace is already estimated to be in the region of 75%, but often through less secure public instant messaging services. Secure enterprise instant messaging can be deployed simply and cost-effectively.

BENEFITS

- Quick and efficient means of communicating

- Increased collaboration options

- Improved productivity

- Conversations recorded helping with audit and compliance